CIT automation software should cover seven domains: order management, route planning, courier tracking, handover and chain-of-custody, cash center integration, billing/commissions and SLA reporting — with audit-grade events across all of them.
Best fit for
- CIT companies evaluating new operational software
- Banks setting requirements for outsourced CIT visibility
- RFP authors needing a CIT-specific checklist
Not the same as
- Parcel / e-commerce logistics teams
- Card payment scheme operators
1. Route planning
- Static and dynamic route construction
- Constraints: vehicle capacity, crew skills, time windows, geofence
- Optimization for distance, time, risk or cost
- Re-planning on cancellations and exceptions
2. Tracking and visibility
- Vehicle, crew and asset GPS / telematics integration
- Live route status for dispatchers and customers
- Geofence and route-deviation alerts
- ETA recalculation and customer notifications
3. Handover and chain of custody
- Two-person handover with signatures
- Sealed-bag identifiers and tamper checks
- Per-stop event logging with timestamps and geolocation
- Photo/scan evidence attached to events
4. Reconciliation
- Expected vs delivered amounts per stop and route
- Discrepancy categorization and resolution workflow
- Linkage between processing results and original orders
5. Billing and commissions
- Per-stop, per-bag, per-route and value-based pricing
- Contract-based discounts and surcharges
- Operations-linked invoicing to support dispute review
- Driver and crew commission calculation
6. SLA reporting
- On-time arrival rate per customer / route
- Mean time to resolve discrepancies
- Custody event completeness rate
- Customer-facing SLA dashboards
7. Selection criteria
- Route and courier resource management
- Customer portal for orders and status
- In-transit chain-of-custody visibility
- Cash center integration
- Mobile workflow support
- Document digitization
- Audit reporting and exception handling
Frequently asked questions
What is the single biggest risk in CIT software selection?
Buying a fleet/dispatch tool that lacks cash-specific chain-of-custody, reconciliation and operations-linked billing — leading to ongoing manual work.
Do we need a separate billing system?
Often no. CIT-specific platforms can include operations-linked billing so invoice review is tied to completed service events rather than a standalone billing workflow.